A few useful answers.

Product selection, supply, customization and enquiries.

Are products in stock or made to order?
Training machines are in stock. Court barriers and other non-machine products are made to order. Confirm the model, configuration, quantity and dispatch or production arrangements in your quotation.
Can I buy directly from your factory?
Yes. All products in the Qiangsenna catalogue are sold directly by Haixing Sanquan Sports Equipment Factory. Send us your model or product reference, required quantity and delivery destination for a wholesale quotation. Specifications and available customization are confirmed for each product and model.
Which products can I source from Qiangsenna?
Our online catalogue includes pickleball court barriers, tennis ball machines, badminton feeding machines and table tennis robots. Contact our team if you have a wider sports equipment requirement.
What should I include in a quotation enquiry?
Send the product name or catalogue reference, quantity, destination country and postcode. Include your preferred size or configuration and any logo, colour or packaging requirements.
How do I choose a training machine?
Compare the ball or shuttle capacity, feeding speed, control method, dimensions and power specifications on each product page. Share your training space and intended use so we can discuss suitable options.
How do I ask about a product?
Open a product and select its WhatsApp enquiry button. The message includes the product name and reference so you can start with the item you are interested in.
Can I buy directly on this website?
This is a B2B catalogue for enquiries, with no online checkout. Displayed prices are references for default versions and exclude shipping and taxes. Confirm configuration, accessories, plug type and final pricing in your quotation.
Can I customise a product?
We support OEM/ODM and private-label customisation, including logos, sizes, colours and packaging. Contact us on WhatsApp with your product reference and requirements to discuss the options.
How are shipping and taxes quoted?
Prices exclude shipping and taxes. Freight depends on your delivery address; send the destination country and postcode for a quotation. Logistics insurance covers eligible transit damage. Keep packaging, photos and video to support a claim, and contact us for the agreed claim procedure.
What does the one-year machine warranty cover?
The warranty covers confirmed non-user-caused product faults, with replacement rather than repair for covered faults. User-caused damage is excluded; spare parts are available at cost and the customer pays the associated freight. Not every problem arising in the first year is covered. Contact us for fault assessment and agreed replacement and freight arrangements. The separate three-day arrival inspection does not cancel this warranty.
Will my training machine include English instructions?
App download instructions and an English manual are sent with the order. Compatibility is tested before dispatch; share your phone or tablet model to confirm the control setup. Contact us for setup assistance.
Ask us on WhatsApp

BEFORE AND AFTER YOUR ORDER

Delivery, returns & warranty

Shipping and quotations

Prices exclude shipping and taxes. Freight is quoted for each order based on the destination country and postcode, product and quantity. Production schedules and dispatch arrangements are confirmed in the quotation; no fixed freight charge or delivery date is promised on this website.

Returns and three-day arrival inspection

Inspect the goods when they arrive. Report any delivery issue to Qiangsenna within three days after receipt, with your order reference, a description and supporting photos or video. We will review the issue and agree a resolution according to the circumstances. If no issue is reported within three days, delivery is deemed accepted for the purposes of this arrival inspection. This inspection period does not cancel the one-year warranty for covered machine faults.

Customized products cannot be returned or exchanged. Any problem with a customized delivery must still be reported within the three-day inspection period and will be reviewed according to the circumstances. For other products, contact us within that period about delivery problems; any return, exchange or other remedy must be agreed with Qiangsenna before goods are sent back. The three-day inspection period is not an unconditional return window.

Machine warranty coverage is explained below; arrival acceptance does not remove that coverage.

One-year machine warranty and responsibility

Training machines have a one-year warranty for confirmed product faults not caused by the user, with replacement rather than repair for covered faults. Damage caused by misuse, improper operation or accidental damage is outside the warranty: spare parts are available at cost and the customer pays the associated freight. A problem occurring during the first year is not automatically a covered warranty claim; contact us with the order reference, fault description and supporting photos or video so that the cause and eligibility can be assessed. Confirm replacement and freight arrangements with us before returning any goods. After the warranty period, spare parts can be purchased at cost.